Cancellation, Return & Refund Policy

Our Approach

At YeMama®, our philosophy is Pure Herbs · Real Care. We take the quality of our botanical formulations seriously. Because our products are applied directly to the skin, strict hygiene and safety standards dictate our return policy.

Cancellations

You may cancel your order for a full refund at any time before the order has been dispatched. Once an order has been handed over to our courier partner and a tracking number is generated, we are unable to process a cancellation.

Returns & Exchanges

We accept returns or exchanges within 7 days of receipt only under the following conditions:

• The product received is incorrect.
• The product arrived damaged or defective.
• The item remains unopened, unused, and in its original sealed packaging.

For safety and hygiene reasons, we cannot accept returns on any opened or used topical products unless they are clinically defective.

How to Request a Refund

If your item meets the return criteria, please contact us at +6012-402 0944 with your order number and photographic evidence of the item.

Refund Processing Timeline

Once your return is received and inspected at our facility, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and automatically credited back to your original payment method. Please allow 7 to 14 business days for the funds to reflect in your account, depending on your bank's processing times.